Prepare for a remote-support session
A few simple steps help the technician begin safely and resolve the issue faster.
Save your work and close documents containing information the technician does not need to see.
Remain near the computer when possible. A dnbtec technician will use remote access only for the support you requested, and you may end the session at any time.
Never send a password through the support form. If a credential is needed, the technician will coordinate a safe way for you to enter it.