Shared help center
Find a clear next step.
Approved guidance for support, security, cloud services, and business modernization.Before you reset a business password
Use the official sign-in page, protect MFA, and avoid turning one account problem into several.
Read article →Accounts & accessPrepare technology access for a new employee
Send the right information early so accounts, devices, and permissions are ready on time.
Read article →ConnectivityWhat to check during an internet outage
Determine the scope safely and send useful details without resetting managed equipment.
Read article →DevicesProtect information before device repair
Prepare the device and explain what data is important before repair or replacement begins.
Read article →DevicesWhat to check when a printer will not print
Identify whether the problem affects one document, one computer, or the whole office before requesting support.
Read article →DevicesWhat to do when a computer is running slowly
Capture the symptoms and business impact before restarting or changing the computer.
Read article →Getting helpHow to submit a support request
Send dnbtec the information needed to route and prioritize your request.
Read article →Getting helpInformation to include in a support request
Give the support team enough context to understand the impact and begin productively.
Read article →Getting helpWhen should a technology issue be marked urgent?
Use emergency priority for incidents that stop or seriously disrupt business operations.
Read article →Microsoft 365Troubleshoot a Microsoft 365 sign-in problem safely
Verify the official sign-in page and capture the error without exposing credentials or approving unexpected prompts.
Read article →Remote supportPrepare for a remote-support session
A few simple steps help the technician begin safely and resolve the issue faster.
Read article →SecurityShare business files safely
Use approved storage, verify recipients, and grant only the access needed for the right amount of time.
Read article →SecurityWhat to do with a suspicious email
Stop, preserve the message, and report it before clicking, replying, or forwarding.
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