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How to submit a support request

Send dnbtec the information needed to route and prioritize your request.

Open the dnbtec Client Hub and choose Start a request.

Tell us who is affected, what is happening, and what a successful outcome looks like. Choose the urgency that reflects the business impact.

If you need remote support, select Remote support and provide the separate remote-access authorization. For a business-stopping issue, choose Existing client emergency.

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Send the details to dnbtec and we’ll route the request correctly.

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