Confirm that the correct printer is selected and note any message shown on the computer or printer. Check for visible paper jams, empty trays, low supplies, or an offline status without opening secured panels or moving managed connections.
Try printing a different document from the same application. If permitted, ask whether another employee can print to the same device. These checks help distinguish a document problem, computer problem, or printer-wide problem.
Do not remove and reinstall the printer, change its network settings, factory-reset it, or download drivers from a search result. Send dnbtec the printer name or location, affected users, exact error, when it began, and the checks already completed.