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What to do when a computer is running slowly

Capture the symptoms and business impact before restarting or changing the computer.

Note when the slowdown began, whether it affects every application or only one, and whether other employees are experiencing the same problem. Record any message you see and what you were doing when performance changed.

Save your work. Close applications you are not using, but do not install cleanup utilities, registry tools, driver updates, or unapproved software. If the computer is unusually hot, making abnormal sounds, showing security warnings, or repeatedly shutting down, stop using it and contact dnbtec.

A normal restart may help when your organization permits it and no update or important process is running. If the problem returns, submit a request with the computer name, affected applications, start time, frequency, and business impact.

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